Legal informations

General terms and conditions of sale


Mrs HOFFMANN Catherine
Address : 10, impasse du Mas 83600 FREJUS – VAR – Provence Alpes Côte d’Azur
Phone number : +33 7 81 10 74 12
Email :
Website :
RCS : 523 190 551
SIRET NUMBER : 523 190 551 000 29

The owner : Mrs HOFFMANN Catherine commits herself according to the following booking and rental conditions :

Location of the occupants' stay and address of the owners : 10 impasse du Mas 83600 Fréjus.


The reservation is made by the client to the owner on the form of the reservation platform via the website. The terms of payment are established at the time of booking by means of a bank guarantee through a secure payment and the balance on arrival in cash, cheques, paper holiday vouchers, bank card (having been used for the booking) ...

a) Reservation

The client chooses the guest studios and services presented on the Atrium Augusta website. He acknowledges to have taken knowledge of the nature, the destination and the modalities of reservation of the services available on our website and reservation platform and to have requested and obtained the necessary and/or complementary information to make his reservation in full knowledge of the facts. The client is solely responsible for his choice, so that we cannot be held liable in this respect. The reservation is deemed to be accepted by the client at the end of the reservation process. When making a reservation, please check the dates of your stay as the dates booked cannot be changed. Almost immediate booking conditions are possible depending on availability, please call us. For other requests, groups, events, children or extra people in room. Please contact us by email or telephone 07 81 10 74 12.

b) Booking process

Reservations made by the client are made by means of the dematerialised reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form. The client undertakes, prior to any reservation, to complete the information requested on the reservation form or request. The client attests to the truthfulness and accuracy of the information provided. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the case of a guarantee or prepayment request, the consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the reserved fare before the booking is validated and, finally, the validation of the booking by the client.

c) Acknowledgement of receipt of the reservation

The reservation platform acknowledges receipt of the client's reservation by sending an e-mail without delay. In the case of online bookings, the acknowledgement of receipt of the booking by e-mail summarises the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected fare, accepted by the client, the date of the booking made, information relating to after-sales service, and the address of the seller's establishment to which the client may submit any complaints.

2. Cancellation or modification of the stay

The client is reminded, in accordance with article L. 121-21-8 12° of the French Consumer Code, that he/she does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with prepayment may not be modified and/or cancelled. Advance payments, i.e. deposits, will not be refunded. In this case, this is mentioned in the sales conditions of the tariff. When the conditions of sale of the reserved tariff allow it, the cancellation of the reservation can be made directly with the owner, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and cannot be transferred to a third party, either free of charge or for a fee. For more guarantees, a cancellation insurance can be taken in addition directly on line at the time of your reservation (see conditions). Some bank cards include cancellation insurance (see your bank).

  • The dates booked cannot be changed. Please check your dates before booking.
  • In case of cancellation by the client, the cancellation conditions are as follows :

Atrium AUGUSTA will collect :
100%* of the amount if the cancellation is made between 60 days and the date of your arrival
50%* of the amount if the cancellation is made more than 60 days before the date of arrival
(excluding the amount paid in advance which is non-refundable)

If after 9pm on the day of arrival, the person who made the reservation is not present and has not notified us of their lateness, we will consider the reservation cancelled and the total amount of the stay due.

There is no refund in case of early departure during the stay.
The balance of the rent remains due to the owners. (except in case of force majeure*)
* In case of cancellation by the owner and confinement COVID we guarantee a full refund.


In application of the regulations in force in certain countries, the client may be asked to complete a police form on arrival. To do this, the client will be asked to present an identity document in order to check whether or not he/she must complete the police form. Any behaviour contrary to public morality and order will lead the owner to ask the client to leave the accommodation without any compensation or refund if payment has already been made. For establishments with internal regulations, the client accepts and undertakes to respect these regulations. In the event of non-compliance by the client with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the client to leave the establishment without any compensation or refund if payment has already been made.


This is done between 3pm and 10pm. Very important: for the reception, please give us the approximate time of your arrival (after 10pm see special provision) and these must be vacated before 11am. Please allow time for explanations on your arrival to ensure a comfortable stay. Possibility of leaving luggage in a space provided for this purpose after the occupation of the suite. Loan of a gate access beeper and a set of keys to be handed over to the owners on departure.


The photographs presented on our booking platform are not contractually binding. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the establishments presented give as accurate an idea as possible of the services offered, variations may occur between the time of the reservation and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the fault of a third party, the fault of the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the bearer's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.


Complaints relating to the non-performance or poor performance of the services booked must, on pain of foreclosure, be brought to our attention in writing within eight days of the date of departure from the establishment.


The prices for the reservation of services are indicated before and at the time of the reservation. Prices are confirmed to the client in the commercial currency of the establishment and are valid only for the period indicated on the booking platform. If the payment is made to the establishment in a currency other than the one confirmed on the booking, the client will be responsible for the exchange costs. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise stated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc ...), if any, presented on the price page, are to be paid directly to the owner. The prices take into account with or without vat applicable on the day of the order and any change in the applicable vat rate will be automatically reflected in the prices indicated on the date of invoicing. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of the invoice.


The client communicates his/her bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. The customer must present the bank card used to guarantee the reservation to the establishment. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is referred to as a deposit. In the event of a no-show (reservation not cancelled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump-sum compensation, with the amount indicated in its general and special terms and conditions of sale. The establishment has chosen to secure online payments by credit card. The validity of the customer's payment card is checked by The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the client must contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and his method of payment. In the case of a tariff subject to online prepayment, the sum paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.

  • Continental breakfast: hot drink, orange juice, bread, baker's or home-made brioche, butter, jam and sometimes Catherine's little extras (served from 8:30 to 9:45).
  • The extras such as the welcome drink, small bottles of water, courtesy tray (sweet surprise, hot drink kit, seasonal fruit, small cakes, etc.).
  • For a stay of more than 4 nights: a bottle of rosé wine from a vineyard.
  • Discount voucher, gift voucher, documentation, guide map ...
  • Free child up to 3 years old - loan of childcare equipment.
  • The rental of the guest studio equipped with : Kitchenette, living room, bathroom, toilet. Private garden.
  • Equipment and charges (water, electricity, heating, air conditioning...).
  • Bed made on arrival with bed linen.
  • Bathroom linen (towels, bath mats).
  • Cleaning at the end of your stay
  • Kitchen cleaning kit (sponge, sample dishwashing detergent, tea towels and anti-virus and anti-bacterial product).
  • Toiletries, toilet paper, bin liners.
  • One private parking space on the property, per rental (tourist vehicle)
  • Garage for motorbikes and bicycles
  • Garden with lounge, deckchairs, loan of beach towel, parasols.
  • Children's play area (games, toys)
  • WIFI Fibre
  • Application fees, Maintenance fees ...
  • Loan of a gate beeper (fee in case of loss: 40€).
  • Loan of bicycles (according to conditions of use for errands and small outings and according to availability). Not a substitute for bike hire.
  • Jacuzzi: You can relax in our outdoor jacuzzi heated to 37 degrees. Open from May to mid-October. Reservation required. 20€ for a 40 minute session (see conditions on site).
  • Visitor's tax: 1,15 €/day/person (adults or children over 13).
  • Cancellation insurance
  • Childcare in addition 20€ per hour
  • Professional appointments on site.
  • Cleaning service during your stay: 15€ per hour extra
  • Small animals under 5 kg : 5€ per day extra

The house is non-smoking, smoking areas outside are provided.
Small pets are allowed under your supervision.
Parties and receptions are not accepted. Courtesy visits and deliveries are permitted.
A COVID reception and disinfection protocol has been put in place.


The kitchenette is available only to our guests so that they can prepare snacks or reheat meals. The maintenance is at their charge.


There is no deposit for the kitchen equipment. The client is covered by their own civil liability insurance, which covers their responsibility and that of other people accompanying them during the rental period. The owners have taken out a special insurance policy for guest studios.

Welcome to the Atrium Augusta.